Actual Desktop app won't open

I need to get the actual app to open so I can change the settings (because even though I select "never for this device" for downloading photos, I get the stupid Download Photos window Every Friggin TIME I connect my phone to my computer). The problem is that when I 'open' the Dropbox app on my computer all it does is take me to the Dropbox files on my computer. The app itself never opens. I just installed the latest update and it still doesn't open the actual app.

• 4 Likes
• 22 Replies
• 30.4K Views
• jakryk
• /t5/Apps-and-Installations/Actual-Desktop-app-won-t-open/td-p/372093

• All forum topics
• Previous Topic
• Next Topic

Jane

• Mark as New
• Bookmark
• Subscribe
• Mute
• Subscribe to RSS Feed
• Permalink
• Print
• Report Inappropriate Content

It’s great that we’ve now ruled out this being attributed to a syncing issue, so let’s follow a different path towards resolution @jakryk.

Taking it from where we’ve already left off, it looks like you’ve been able to locate the Dropbox icon, Dropbox is syncing your files across devices & the issue primarily lies on the pop-up message you’re seeing upon connecting your phone, where your option wouldn’t stick. Please let me know if I’ve missed anything along the way.

Just as a brief follow-up to @Elixir's pointers, kindly note that if you’re working on a Windows 10 device, you should be able to disable Camera Uploads by changing your Autoplay settings, as below:

• Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the right hand side of your profile picture in the Notifications panel.

• In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.

Please let me know if you had adjusted this setting previously &/or the results &I'll follow-up with you soon. Thnks again for keeping in touch with us!

Jane
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the ' Accept as Best Answer ' button to help others find it.
Still stuck? Ask me a question! ( Questions asked in the community will likely receive an answer within 4 hours!)

Jane

• Mark as New
• Bookmark
• Subscribe
• Mute
• Subscribe to RSS Feed
• Permalink
• Print
• Report Inappropriate Content

Let’s start off with the basics & we can move on to specifics based on your findings. I’d appreciate it if you could let me know of the details below, just so as to ensure we’re aligned:

• For starters, are you working on a Mac or a pc? If so, can you let me a bit more detail on your system specifications if that’s okay with you?
• Following, can you make sure that you’re running the latest Stable version of the application on your desktop you’ve made all OS updates & it’s syncing correctly on your menu bar/system tray ? Once you hover your mouse over the Dropbox icon, it should display a message. What does it read for you?
• Have you by any chance followed any of the quick troubleshooting steps on this video (eg. quitting & restarting/rebooting your device)?

Would you mind giving my suggestions a go whenever you have a minute & let me know here whether this does the trick or what you’ve found out along the way? Thanks & I’m looking forward to hearing back from you!

Jane
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the ' Accept as Best Answer ' button to help others find it.
Still stuck? Ask me a question! ( Questions asked in the community will likely receive an answer within 4 hours!)